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Frequently Asked Questions

Your questions answered here

How do I know what my dog is up to?

We believe you should know what your dog is up to while they're with us. We take many photos and videos of our outings. Those photos will be posted on our Instagram account and Facebook page. We also send quick updates via text when possible and/or necessary. 

Can we add a last minute walk?

Yes! If we are able to accommodate your dog we absolutely will. However, we cannot guarantee that there will be space available. 

What is your cancelation policy?

We understand that life can be unpredictable and plans can change. If you need to cancel your dog's scheduled walk, please let us know at least 24 in advance. Failure do so will result in full service charge penalty. 

What are the vaccine requirements for registering my dog for your services?

For the protection of our staff and canine company there are a few requirements that your dog must meet before using our services. They include: 

  • Dog must be 8 months of age of older (unless you are requesting private services) 

  • Dog must be spayed/neutered (unless you are requesting private services) 

  • Proof of the following vaccinations:  Bordetella, DHPP (Distemper, Hepatitis, Parvo Virus, and Parainfluenza), and Rabies (annual) 

  • Minimum one service per week to guarantee your spot. 

    No Exceptions. 

How does invoicing and payment work? 

Invoices will be emailed to you on the 15th and 30th of each month. Once received, you will have 7 days to make your payment. We accept cash, and email money transfer. 
 

Are you first aid certified?

Yes. We get a certification for canine first aid every three years. 

What happens when weather conditions aren't ideal?

If weather conditions become severe we may cancel or alter the service for the safety and wellbeing of walkers and canines. 

Summer: If the weather is above 30 degrees Celsius. Pack walks and private walks will be downgraded to a shorted service to prevent heat stroke symptoms. 

Winter: We ask that all short-haired dogs wear jackets in the when the weather is below -10 degrees Celcius to  keep warm. When the temperature reaches -25 degrees Celsius we will cancel or alter services for the day. 

Rain and other weather phenomenon: Services may be canceled or altered during heavy rainfall, thunderstorms, hail, blizzards, high winds, and other extreme weather.  

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