What are the requirements when registering for services?
For the protection of our staff and canine company there are a few requirements that your dog must meet before using our services. They include:
- Dog must be 8 months of age of older (unless you are requesting private services)
- Dog must be spayed/neutered (unless you are requesting private services)
- Proof of the following vaccinations: Bordetella, DHPP (Distemper, Hepatitis, Parvo Virus, and Parainfluenza), and Rabies (annual)
- Minimum one service per week to guarantee your spot.
Are you insured? What happens when the weather conditions aren't ideal?If weather conditions become severe we may cancel or alter the service for the safety and wellbeing of walkers and canines. Summer: If the weather is above 30 degrees Celsius. Pack walks and private walks will be downgraded to a shorted service to prevent heat stroke symptoms. Winter: We ask that all short-haired dogs wear jackets in the when the weather is below -10 degrees Celcius to keep warm. When the temperature reaches -25 degrees Celsius we will cancel or alter services for the day. Rain and other weather phenomenon: Services may be canceled or altered during heavy rainfall, thunderstorms, hail, blizzards, high winds, and other extreme weather.
Yes, we are insured and bonded with Profur Insurance.
What happens during a meet-and-greet?
We offer the meet-and-greet for several reasons. First and foremost, to establish a relationship between walker and dog, and between client and dog walker. The initial meeting enables us to assess your dog in their environment. We want to learn about their habits, their behaviours, and their mannerisms. Once the meet-and-greet is complete, we will have a better understanding of your dog's needs, enabling us to pair your dog with other pack members of similar personalities.
How do I know what my dog has been up to?
We believe you should know what your dog is up to while they're with us. We take many photos and videos of our outings. Those photos will be posted on our Instagram account and Facebook page. We also send quick updates via text when possible and/or necessary.
What is your cancellation policy?
Life is busy, plans change. And that's ok. We ask that if you need to cancel your walk please let us know before 9am the day of scheduled walk. If one of our walkers shows up before you've cancelled, you'll be charged for your regularly scheduled service. Can I add a last minute walk?
Yes! If we are able to accommodate your dog we absolutely will. However, we cannot guarantee that there will be space available.
How does invoicing and payments work?
Walking services: Invoices for walking services will be emailed to you on the 15th and 30th of each month. Once received, you will have 14 days to make your payment. We accept cash, cheque, and email money transfer. Training, Sitting, and other services: Invoices will be emailed on the day the service is provided. Once received, you will have 14 days to make your payment. We accept cash, cheque, and email money transfer.
Where do you walk? Private walks: Private walks are typically walked within the dog's neighborhood. Pack walks and recess: We usually take our off-leash friends to Shubie or Point Pleasant. Occasionally we opt for a recess instead of a walk. On those days we go to any of the designated off-leash parks in the HRM. Further questions?
Shoot us an email. We'll be happy to answer any and all questions you may have.